Questions, answered before the call.
The seven that come up every time. If yours is not here, it is a better question and we would rather answer it on the phone.
- What is the difference between the builds?
- Essentials is five pages for a business with one place and one thing it wants people to do, whether that is call, book or ask a price. Standard is twelve pages instead of five, one for each service and suburb you work, with booking or quotes wired into your calendar and inbox. Complete is Standard plus whatever the job needs on top, scoped on the call before anything is built, and Custom is for work that is not one website. Care is separate: an hour of changes a month on Watched, four hours and half an hour on the phone on Looked after, or no care plan at all.
- What does the monthly fee actually cover?
- The hours, not the hosting. Hosting a static site costs almost nothing and we tell you exactly what it costs. The monthly buys the changes you ask for, the forms tested so an enquiry never quietly stops arriving, the speed watched, the backups taken, and someone who already knows your site answering the email. It is month to month, and if you stop it we hand over the code, the domain and the deployment.
- Can I start small and move up later?
- Yes, and nothing gets rebuilt to do it. You pay the difference between the two builds, and a change of care level lands on the next invoice. The site you already have is the spine of the bigger one.
- What happens if I stop the monthly?
- You keep the site. We hand over the code, the domain and the deployment, and point you at hosting that costs between nothing and a few dollars a month. What you lose is us: the changes, the watching and the answers.
- What is not in either number?
- Anything with somebody else’s invoice on it: a booking platform, a payment gateway, a stock photo licence, ad spend, and a photographer if the business needs real pictures taken. We name every one of them before we quote, you pay them directly, and we do not mark them up.
- What if I need more than my hours in a month?
- We tell you before we do the work, at the hourly rate written into your quote, or it waits until next month if it can. You will never find an hour on an invoice you did not agree to first.
- How long does it take?
- Essentials is about four weeks from the day your words and pictures land with us. Standard is six to eight, because more of it is built rather than laid out. Complete and Custom are dated on the call, once the scope is settled. Whichever it is, the date is in the quote next to the number.
Still not answered?
Fifteen minutes on the phone settles most of it, and we will tell you if we are not the right people for the job.
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